Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to ARQAM OTP. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our WhatsApp Business API verification services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, company details)
  • Phone numbers for OTP delivery (as provided by your application)
  • API usage data and logs
  • Payment and billing information
  • Communication records with our support team

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our OTP verification services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Monitor and analyze usage patterns to improve our services
  • Detect and prevent fraud or abuse

4. Data Security

We implement industry-standard security measures to protect your data. All API communications are encrypted using TLS/SSL. We regularly audit our systems and follow best practices for data protection. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. OTP message logs are retained for a limited period for debugging and compliance purposes, after which they are automatically deleted.

6. Third-Party Services

Our service uses the official WhatsApp Business API provided by Meta. Your use of our service is also subject to Meta's privacy policies. We may use third-party payment processors, and their use of your information is governed by their respective privacy policies.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict processing of your data
  • Withdraw consent at any time

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@arqam.tech

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